Communication

Last updated: Wednesday, September 21, 2022

This tutorial is aimed at trainee hospital pharmacists. Click here to start or you can look at an individual section via the links below:

Face-to-face

• Introduction (and learning outcomes)


• Body language


• Using your voice


• What you say 

• Communicating with face masks (NEW) 

Telephone skills

• Phone tips


• Phone frustrations

Writing skills

• Introduction


• Writing tips


• Some problem words


• Weasel words


• Punctuation


• Writing exercise

E-mails

• General advice

When you've finished this tutorial, why not record a CPD entry via myGPhC?