Communication

Last updated: Tuesday, January 21, 2020

This tutorial is aimed at trainee hospital pharmacists. Click here to start or you can look at an individual section via the links below:

Face-to-Face

• Introduction (and learning outcomes)


• Body language


• Using your voice


• What you say

Telephone Skills

• Phone tips


• Phone hates

Writing Skills

• Introduction


• Good writing tips


• Some problem words


• Weasel words


• Punctuation


• Writing exercise

Emails

• General advice

When you've finished this tutorial, why not record a CPD entry via myGPhC?