Communication: Learning outcomes
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- Recognise and use aspects of body language to improve your communication with other people face-to-face.
- Assess and enhance your own phone skills.
- Appreciate the value of writing well and know some methods for improving your written communications.
- Send a professional email and deal with an upsetting email.
You should allow 90 minutes to complete this tutorial, including Learning Exercises.Competencies
This tutorial is aimed at hospital pre-registration pharmacists, and will help you achieve GPhC performance standards such as these:- A1.8 Amend your behaviour, when necessary, based on evaluation of your performance by yourself or others.
- B1.1 Communicate effectively in English.
- B1.10 Use appropriate body language.
- B2.2 Present your own ideas and opinions appropriately when speaking and in writing.
If you are a foundation pharmacist, this tutorial may help you meet competencies from the RPS framework including:
- 1.6 Provides appropriate written and verbal information.
- 2.3 Effective communication skills.
Continuing professional development
Finally, here are some CPD activities you could consider:
★ Analyse a communication that has not gone well. It might be one that you've been involved with or it might be something you have observed involving other people. Prepare a reflective account of how the communication problem might have been improved or overcome.★ Next time you send a professional email, keep a copy and ask a colleague to comment on it critically as a form of peer review. What did you learn?
★ Does your department have a guide to email etiquette? If not, why not look online and see what examples exist as a piece of planned CPD. Did you pick up any good tips to help you? Can you draft an email guide for your own department or team?