Communication: Learning outcomes

Last updated: Friday, August 03, 2018

After completing this tutorial, you will be able to:
  • Recognise and use aspects of body language to improve your communication with other people face-to-face.
  • Assess and enhance your own phone skills. 
  • Appreciate the value of writing well and know some methods for improving your written communications.
  • Send a professional email and deal with an upsetting email.

You should allow 90 minutes to complete this tutorial, including the Learning Exercises.


This tutorial is aimed at hospital pre-registration pharmacists, and will help you achieve GPhC performance standards such as these:
  • A1.8  Amend your behaviour, when necessary, based on evaluation of your performance by yourself or others.
  • B1.1  Communicate effectively in English. 
  • B1.10  Use appropriate body language.
  • B2.2  Present your own ideas and opinions appropriately when speaking and in writing.

If you are a foundation pharmacist, this tutorial may help you meet competencies from the RPS framework including:
  • 1.6  Provides appropriate written and verbal information.
  • 2.3  Effective communication skills.

Continuing professional development

Finally, here are some CPD activities you could consider:

★  Analyse a communication that has not gone well. It might be one that you've been involved with or it might be something you have observed involving other people. Prepare a reflective account of how the communication problem might have been improved or overcome.
★  Next time you send a professional email, keep a copy and ask a colleague to comment on it critically as a form of peer review. What did you learn?
★  Does your department have a guide to email etiquette? If not, why not look online and see what examples exist as a piece of planned CPD. Did you pick up any good tips to help you? Can you draft an email guide for your own department or team?